Our Policies

Policies

  1. Introduction
1.1 Our website uses cookies. 1.2 Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
  1. About cookies
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  1. Cookies that we use
3.1 We use cookies for the following purposes: (a) personalisation – we use cookies to store information about your preferences and to personalise our website for you (cookies used for this purpose are:
Cookie Name: Provider: Type: Expiry: Description:
lang ads.linkedin.com HTTP Session Remembers the user’s selected language version of a website
lang linkedin.com HTTP Session Set by LinkedIn when a web page contains an embedded “Follow us” panel.
_hjClosedSurveyInvites Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPolls Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjDoneTestersWidgets Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjIncludedInSample Hotjar.com HTTP 365 days Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
_hjShownFeedbackMessage Hotjar.com HTTP 365 days This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
  (c) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: [identify cookies]); (d) advertising – we use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are: 
Cookie Name: Provider: Type: Expiry: Descrition:
_gcl_au digitalglue.eu HTTP 3 months Used by Google Adsense for experimenting with adverstisement efficiency across websites using their services.
_hjIncludedInSample digitalglue.eu HTTP Session Determines if the user’s navigation should be registered in a certain statistical place holder.
ads/ga-audiences Google.com Pixel Session Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor’s online behavior across websites
bcookie linkedin.com HTTP 2 years Used by the social networking service, LinkedIn, for tracking the use of embedded services. 
BizoID Ads.linkedin.com HTTP 29 Days Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
bscookie Linkedin.com HTTP 2 years Used by the social networking service, LinkedIn, for tracking the use of embedded services. 
IDE Doubleclick.net HTTP 1 year Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 
Lidc Linkedin.com HTTP 1 day Used by the social networking service, LinkedIn, for tracking the use of embedded services. 
Pagead/1p-user-list# Google.com Pixel Session Unclassified 
Test_cookie  Doubleclick.net HTTP 29 days Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. 
UserMatchHistory Linkedin.com HTTP 29 days Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
Facebook Pixel Facebook.com HTTP 180 Days This Cookie is placed by Facebook. It enables to measure, optimize and build audiences for advertising campaigns served on Facebook.
(b) analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are:
Cookie Name: Provider: Type: Expiry: Descrition:
_ga digitalglue.eu HTTP 2 years Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat digitalglue.eu HTTP 1 day Used by Google Analytics to throttle request rate
_gid digitalglue.eu HTTP 1 day Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 
vuid vimeo.com HTTP 2 years Collects data on the user’s visits to the website, such as which pages have been read.
and  (e) Unclassified – Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
Cookie Name: Provider: Type: Expiry: Descrition:
Fca_eoi_pagecount digitalglue.eu HTTP Session Unclassified
  1. Cookies used by our service providers
4.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website. 4.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
  1.   Managing cookies
5.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome); (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera); (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); (e) https://support.apple.com/kb/PH21411 (Safari); and (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge). 5.2 Blocking all cookies will have a negative impact upon the usability of many websites. 5.3 If you block cookies, you will not be able to use all the features on our website.
  1. Cookie preferences
6.1 You can manage your preferences relating to the use of cookies on our website by clicking the cookies cog in the left-hand corner of our website.
  1. Our details
7.1 This website is owned and operated by Digital Glue Limited. 7.2 We are registered in England and Wales under registration number 08574383 and our registered office is at G6 The Arch, 48-52 Floodgate Street, Birmingham, United Kingdom, B5 5SL 7.3 Our principal place of business is at G6 The Arch, 48-52 Floodgate Street, Birmingham, United Kingdom, B5 5SL 7.4 You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; (c) by telephone, on the contact number published on our website from time to time; or (d) by email, using the email address published on our website from time to time.

Your Personal Data:

What we need

Luffy AI Limited Unit 1 Building 22, Bldg, Culham Science Centre, Abingdon OX14 3GY will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, email and telephone numbers.


Why we need it

We need to know your basic personal data in order to provide you our newsletters (where you have provided consent to receive them or contact you to discuss your marketing requirements.  We will not collect any personal data from you that we do not need in order to provide and oversee the services you have asked us to provide.  We will process your data under the lawful basis of consent.


What we do with it

All the personal data we process is processed by our staff in the UK additionally for the purposes of IT hosting and maintenance this information is located on servers within the UK. No 3rd parties have access to your personal data unless the law allows them to do so.

How long we keep it
We are required under UK tax law to keep some data such as name, company name and company address, and contact details) for a minimum of 6 years after which time it will be destroyed.
Your information that we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive marketing from Luffy Ai Ltd.


What we would also like to do with it


We will use your personal data to contact you where you have given consent for us to do so. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website.

Contract
Where you purchase a service from Luffy Ai Ltd or Luffy AI Ltd purchases a service from you a contract will be provided, your personal data will be used to contact you with regard to the contract and providing the services contained within the contract.  We will not use your personal data for marketing purposes without your explicit consent to do so.

What are your rights?
If at any point you believe the information we process on you is incorrect you can make a Subject Access Request (SAR), the request can be sent to info@luffy.ai the information can then be corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

Consent to use your personal data can be withdrawn at any time by pressing the unsubscribe button on emails sent to you or by emailing info@luffy.ai requesting your personal data be removed from the mailing list.  You have the right to object to direct marketing at any time.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
Our Data Protection Officer can be contacted at info@luffy.ai.

  1. Introduction
1.1 Our website uses cookies. 1.2 Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
  1. About cookies
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  1. Cookies that we use
3.1 We use cookies for the following purposes: (a) personalisation – we use cookies to store information about your preferences and to personalise our website for you (cookies used for this purpose are:
Cookie Name: Provider: Type: Expiry: Description:
lang ads.linkedin.com HTTP Session Remembers the user’s selected language version of a website
lang linkedin.com HTTP Session Set by LinkedIn when a web page contains an embedded “Follow us” panel.
_hjClosedSurveyInvites Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPolls Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjDoneTestersWidgets Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets Hotjar.com HTTP 365 days Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjIncludedInSample Hotjar.com HTTP 365 days Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
_hjShownFeedbackMessage Hotjar.com HTTP 365 days This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
  (c) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: [identify cookies]); (d) advertising – we use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are: 
Cookie Name: Provider: Type: Expiry: Descrition:
_gcl_au digitalglue.eu HTTP 3 months Used by Google Adsense for experimenting with adverstisement efficiency across websites using their services.
_hjIncludedInSample digitalglue.eu HTTP Session Determines if the user’s navigation should be registered in a certain statistical place holder.
ads/ga-audiences Google.com Pixel Session Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor’s online behavior across websites
bcookie linkedin.com HTTP 2 years Used by the social networking service, LinkedIn, for tracking the use of embedded services. 
BizoID Ads.linkedin.com HTTP 29 Days Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
bscookie Linkedin.com HTTP 2 years Used by the social networking service, LinkedIn, for tracking the use of embedded services. 
IDE Doubleclick.net HTTP 1 year Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 
Lidc Linkedin.com HTTP 1 day Used by the social networking service, LinkedIn, for tracking the use of embedded services. 
Pagead/1p-user-list# Google.com Pixel Session Unclassified 
Test_cookie  Doubleclick.net HTTP 29 days Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. 
UserMatchHistory Linkedin.com HTTP 29 days Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
Facebook Pixel Facebook.com HTTP 180 Days This Cookie is placed by Facebook. It enables to measure, optimize and build audiences for advertising campaigns served on Facebook.
(b) analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are:
Cookie Name: Provider: Type: Expiry: Descrition:
_ga digitalglue.eu HTTP 2 years Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat digitalglue.eu HTTP 1 day Used by Google Analytics to throttle request rate
_gid digitalglue.eu HTTP 1 day Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 
vuid vimeo.com HTTP 2 years Collects data on the user’s visits to the website, such as which pages have been read.
and  (e) Unclassified – Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
Cookie Name: Provider: Type: Expiry: Descrition:
Fca_eoi_pagecount digitalglue.eu HTTP Session Unclassified
  1. Cookies used by our service providers
4.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website. 4.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
  1.   Managing cookies
5.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome); (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera); (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); (e) https://support.apple.com/kb/PH21411 (Safari); and (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge). 5.2 Blocking all cookies will have a negative impact upon the usability of many websites. 5.3 If you block cookies, you will not be able to use all the features on our website.
  1. Cookie preferences
6.1 You can manage your preferences relating to the use of cookies on our website by clicking the cookies cog in the left-hand corner of our website.
  1. Our details
7.1 This website is owned and operated by Digital Glue Limited. 7.2 We are registered in England and Wales under registration number 08574383 and our registered office is at G6 The Arch, 48-52 Floodgate Street, Birmingham, United Kingdom, B5 5SL 7.3 Our principal place of business is at G6 The Arch, 48-52 Floodgate Street, Birmingham, United Kingdom, B5 5SL 7.4 You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; (c) by telephone, on the contact number published on our website from time to time; or (d) by email, using the email address published on our website from time to time.

Your Personal Data:

What we need

Luffy AI Limited Unit 1 Building 22, Bldg, Culham Science Centre, Abingdon OX14 3GY will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, email and telephone numbers.


Why we need it

We need to know your basic personal data in order to provide you our newsletters (where you have provided consent to receive them or contact you to discuss your marketing requirements.  We will not collect any personal data from you that we do not need in order to provide and oversee the services you have asked us to provide.  We will process your data under the lawful basis of consent.


What we do with it

All the personal data we process is processed by our staff in the UK additionally for the purposes of IT hosting and maintenance this information is located on servers within the UK. No 3rd parties have access to your personal data unless the law allows them to do so.

How long we keep it
We are required under UK tax law to keep some data such as name, company name and company address, and contact details) for a minimum of 6 years after which time it will be destroyed.
Your information that we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive marketing from Luffy Ai Ltd.


What we would also like to do with it


We will use your personal data to contact you where you have given consent for us to do so. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website.

Contract
Where you purchase a service from Luffy Ai Ltd or Luffy AI Ltd purchases a service from you a contract will be provided, your personal data will be used to contact you with regard to the contract and providing the services contained within the contract.  We will not use your personal data for marketing purposes without your explicit consent to do so.

What are your rights?
If at any point you believe the information we process on you is incorrect you can make a Subject Access Request (SAR), the request can be sent to info@luffy.ai the information can then be corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

Consent to use your personal data can be withdrawn at any time by pressing the unsubscribe button on emails sent to you or by emailing info@luffy.ai requesting your personal data be removed from the mailing list.  You have the right to object to direct marketing at any time.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
Our Data Protection Officer can be contacted at info@luffy.ai.

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